Frequently Asked Questions
Below are some common topics asked by our customers and what we've seen from our experience.
(Be sure to consult your healthcare provider for any medical advice!)
Frequently asked questions
Do I need to make an appointment?
No. An appointment is not necessary. If you are coming to find shoes to fit your orthotics, please bring your orthotic and the appropriate socks.
What is your return policy?
Any regular priced items may be returned within 7 days from the date of purchase for refund, exchange, or store credit given that
All sales are final, no exchanges or refunds
No refunds on special orders
Are your orthopedic shoes covered under insurance?
There is no standard billing practice for footwear; you must check your coverage eligibility and submit any claims for footwear yourself. If you inform our staff about your orthopedic footwear claim, we will be able to assist you in finding the appropriate footwear as well as prepare the appropriate documentation required for your claim.